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Tag: Customer Interactions

Artificial Intelligence
Artificial Intelligence

AI-enabled customer interactions more than double since 2018 – Capgemini Research

August 24, 2020August 22, 2020 - by Shakthi - Leave a Comment

Artificial Intelligence (AI) has gone mainstream when it comes to customer interactions, according to a new report from theĀ Capgemini Research Institute. More than half of customers (54%) have daily AI-enabled …

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