All Things Tech
Artificial Intelligence (AI) has gone mainstream when it comes to customer interactions, according to a new report from the Capgemini Research Institute. More than half of customers (54%) have daily AI-enabled …
AI-enabled customer interactions more than double since 2018 – Capgemini Research Read More
IBM (NYSE: IBM) today announced that it will support the customer experience of Lenovo’s Data Center Group with Cognitive and Blockchain-powered field service solutions in over 200 countries worldwide.
IBM Services Signs Agreement with Lenovo Data Center Group to Increase Customer Care with Cognitive and Blockchain Solutions Read More
New research from Capgemini’s Digital Transformation Institute has revealed that artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, …
Consumers are embracing AI and will reward organizations that offer more human-like AI experiences Read More
As of today, KLM Royal Dutch Airlines offers customers around the world booking confirmation, check-in notification, boarding pass and flight status updates in 10 languages on Twitter and WeChat. This …
KLM Takes To Social Media With Flight Info On Twitter And WeChat Read More