Spanish Insurer Digitalizes Customer Experience with Red Hat


Image Credit :  Select Insure Group – Life Insurance

Red Hat, Inc., the world’s leading provider of open source solutions, today announced that SANTALUCÍA Group is embracing Red Hat’s agile integration and open hybrid cloud technologies as part of its ongoing strategic plan for digital transformation.

The agile integration approach that we are enacting with Red Hat is helping us become a faster, more efficient and more adaptable organization in terms of IT and digitalization.


Through this initiative, the Spanish insurer is aiming to better meet the changing needs and preferences of its customers, reinforce its relevance and core business leadership in the digital age, and open new areas for growth by accelerating the time to market for new customer channels and services.

To support its transformation efforts, SANTALUCÍA adopted an agile integration approach that harnesses open APIs (application programming interfaces), microservices and containers to build, connect and manage new cloud-native applications faster and more easily, as well as more efficiently connect and manage heterogeneous applications, data and devices that have proliferated throughout the organization in recent decades.

With Red Hat’s unified integration portfolio delivering the core integration, messaging and API management functionality, and Red Hat OpenShift, the industry’s most comprehensive enterprise Kubernetes platform, serving as a common platform to run containerized applications across its infrastructure, SANTALUCÍA has gained greater flexibility and scalability, with automated operations optimized for developer productivity and innovation as it builds out its hybrid cloud strategy going forward.

SANTALUCÍA can now benefit from an accelerated software development process. One of the first services it has since built and launched is its API Portal for developers, which is helping the business to increase consistency and interoperability between applications, and facilitate the sharing and provision of services between group companies and with third parties. It has also redesigned its digital contracting strategy to enable automation and an improved user experience during the sign up process for customers. This is powering its new cross-platform application for home insurance, among others. Being able to push out improvements to the customer journey and launch new services more frequently than before helps the organization to gain deeper and broader relationships with customers.

About Shakthi

I am a Tech Blogger, Disability Activist, Keynote Speaker, Startup Mentor and Digital Branding Consultant. Also a McKinsey Executive Panel Member. Also known as @v_shakthi on twitter. Been around Tech for two decades now.

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