Honeywell (NYSE: HON) and Microsoft (NASDAQ: MSFT) announced today that Honeywell will bring to market its domain-specific applications built on the Microsoft cloud platform to drive new levels of productivity for industrial clients.
With the integration of the AI-driven autonomous controls of the Honeywell Forge enterprise performance management software with Microsoft Dynamics 365 Field Service, customers will be able to access operating data that includes workflow management support to improve performance and energy efficiency within the enterprise environment. Workers in the field will benefit from real-time access to critical data that will help them prioritize, analyze and solve problems more quickly.
The first area of focus will be in automating maintenance for building owners and operators. To optimize their buildings’ energy, performance and comfort, they often need to pull data from a variety of sources that are not normalized and inform remote and dispersed workforces. Facility managers must determine what problem to fix, when to fix it and who to assign to the job, which can be very difficult without having the necessary asset know-how and work order management capability.
“Honeywell’s partnership with Microsoft will deliver new value to our customers as we help them solve business challenges by digitizing their operations,” said Que Dallara, president and CEO, Honeywell Connected Enterprise. “Working with Microsoft, Honeywell will bring solutions at scale – powered by AI-driven insights and immediate access to data – that will help our customers work more efficiently than ever before.”
Honeywell Forge delivers cost savings, improved energy efficiency and a better occupant experience to customers. For example, at Crown Towers Perth in Australia, the Honeywell Forge Digitized Maintenance solution provided faster inputs on potential maintenance issues versus traditional annual maintenance schedules and helped reduce reactive work orders by 90%.
In the heating, ventilation and air conditioning (HVAC) operation alone – which is known to account for up to 60% of total energy consumption in commercial buildings* – an AI-automated account system such as Honeywell Forge Energy Optimization can save between 10% and 20% in energy costs.**
Dynamics 365 Field Service allows companies to remotely detect and address potential issues early to avoid unnecessary downtime or operational inefficiencies by analyzing IoT data and to improve proactive service offerings through AI-infused IoT alerts and work orders. Leveraging the global scale of Microsoft’s cloud will enable Honeywell to quickly bring new offerings to market while helping customers meet regional security, privacy and compliance requirements.
“To achieve resilient operations and sustainable growth, businesses need to partner to fully unlock the opportunities of cloud, AI and IoT technologies. By integrating Honeywell and Microsoft services, companies turn IoT data into critical business insights and actions to optimize operations and deliver new customer value faster,” said Judson Althoff, executive vice president, Microsoft’s Worldwide Commercial Business.
Working with Microsoft, Honeywell is already delivering the following Honeywell Forge SaaS solutions that will address what customers need now to return to work and, in the future, to operate safely and efficiently, including:
- Digitized Maintenance – Offers a panoramic view of the performance of facilities and assets using near real-time analytics. This provides important information about critical equipment issues before they become big repair or even replacement problems.
- Energy Optimization – A cloud-based, closed-loop, machine-learning solution that continuously studies a building’s HVAC energy consumption patterns and automatically adjusts to optimal energy saving settings without compromising occupant comfort levels.
- OT Cybersecurity – Honeywell Forge Cybersecurity provides continuous threat detection with minimal disruption of services. The robust software solution simplifies, strengthens and scales industrial cybersecurity operations across the enterprise.
The companies are also exploring more ways to bring innovation to customers by integrating Honeywell Forge solutions with Azure services such as Azure Digital Twins and Azure edge capabilities. Digital twins allow businesses to easily model and create digital representations of connected physical environments to deliver products that meet fast-changing market needs while saving operational costs. Using edge computing, customers can run AI, machine learning and business processes directly across plants, warehouses, machines and appliances for quicker actions without the need for a constant internet connection.
Learn more about the partnership on Honeywell.com.